Start with what went wrong.
Plain-language troubleshooting that starts with the quickest checks. You do not need to know the technical terms.
I cannot sign in
Check the address, password, verification state, and the correct sign-in page.
My verification email is missing or expired
Find the newest message or request a fresh verification link.
My short link does not redirect correctly
Check the saved destination, link state, and domain state.
My custom domain will not verify
Compare the required DNS record with what your provider published.
My QR code will not scan
Test contrast, size, clear space, printing, and the linked destination.
I reached a plan limit
See which action is paused and what cleanup remains available.
My cancellation or billing change is not showing
Allow processing to finish and verify the correct workspace.
I cannot find work I created
The link, QR code, or campaign may be in another workspace.
A campaign is missing links or results
Confirm assignment, filters, date range, and recorded activity.
My analytics look incomplete
Analytics depend on real recorded requests and available request data.
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Choose the right kind of support
Cannot sign in
Use public support for access problems, general questions, or abuse reports.
Public support options